I have to agree. The level of support is atrocious . I just do not understand the owners of such an exchange, I am sure they are loosing hundreds of potential customer per day because nobody wants to risk depositing anything, and then hoping you can withdraw it again. With the fees they are taking and the amount of transactions, I am sure the owners are sitting somewhere on a beach in Bora Bora and could not give a crap if we are struggling or not.