Quote from: BitSyncom on August 28, 2013, 10:15:05 PM

Quote from: spiccioli on August 28, 2013, 09:47:17 PM

Quote from: lemonte on August 28, 2013, 09:35:35 PM

My thinking is that if we keep calling him, leaving him voicemails and pressuring him to address the issues he will step up.

How long before he changes phone number?

spiccioli

that number stopped forwarding a while ago, since people are so hell bend on thinking we are selling chips to somebody in china first I'll address that.

there is a lot of people who bought chips purely for reselling, however the stock is 10k or so at most like all the other orders. I hope people did not think only people outside of china bought Avalon chips. ( out of the 800k chips, more than 50% are chinese orders.)

In addition, these resellers only have small quantity of chips ( since we didn't ship that many yet.) whether is alibaba or the chinese forums, I'd love to see anyone make a large purchase from these "resellers", because they simply do not have the chips, despise what they may advertise.

In other news, we are shipping as per usual like our last update and are doing the best we could but probably simply going to offer full refund soon, I am tired of this toxic community malformed by greed.

It would be less toxic if fabricators answered their customers questions in a timely manner as well as their support tickets. I have been waiting for 24 days for a response to our refund request. Unfortunately the toxicity is a direct result of the lack of information. Refunds are the right course of action but only if they are IMMEDIATE. If that is done I am sure that you may be able to resuscitate your business but further delays will prove very very costly not for the customer base but Bitsyncom and it's owners.

Code:

#1441 Failed to Receive our Development Chips in 4 weeks.

Darin M. Bicknell
reported 25 days ago
As shipments are late and delayed past the 9 to 10 weeks promised we would like an immediate refund.

Refund address: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Darin M. Bicknell
said 20 days ago
We now have zero access to the store site and the order page. Please explain.

Darin M. Bicknell
said 19 days ago
Why is processing our refund taking 6 days? This should be resolved in 24 hours not 6x as long. Please answer your tickets. It is 1 week more and we still do not have tracking information. We have not received our developer chips as promised what is going on? We want information now not in a week after we send in a ticket. Let us get this resolved. We want a refund. We want it now. You have failed to deliver as promised.

Darin M. Bicknell
said 17 days ago
1 week.

No reply.

Darin M. Bicknell
said 15 days ago
We received our developer chips 3 weeks late. This is in breach of contract. Where do we return the developer chips? Also we are still asking for a full refund as you have not fulfilled the delivery dates as per your contract terms.

Darin M. Bicknell
said 10 days ago
We are still waiting on our refund for these chips. 2 weeks now and still waiting.

Darin M. Bicknell
said 12 hours ago
It has been more than 3 weeks and still no reply on our refund ticket.