I've been using them for quite a while. Nothing but good things to say. I think their customer service is pretty good too.
Have they solved the problem since you've posted this?
No, I'm still waiting to hear back from them. I just received a generic automated response saying "Thank you for submitting your request. We have received your request and are working on responding to you as soon as possible. If you have any additional information to add to this case, please reply to this email."
I emailed them on the 22nd, so they are at least a week behind in responding to customer complaints.