It true my favorite exchange have a fair share of issues, i did read on their page on how they started the exchange and how fast they have been growing. From 30k users to probably 1.5-2 mill users, they have a good excuse on being a bit slow. My  support tickets have been answer in the end 2-3 weeks but never lost coins. I also have coins locked up there but i trust they will fix this, hopefully fucking fast lol. They are spending all earnings at upgrades and hire people, support and according to them they do what they can to improve  , training new people as fast as they can and seems like they really try catching up with their huge growth in volume and users.
Hopefully they will be the best in some months. Felt like i had to defend them some, even when I'm a bit angry about this...