No, you don't fucking get it is the problem.
It's not meant to be a direct comparison, it's called an analogy.
It does not matter what the size of the company is. Taking a customer's money under the guise of a purchase (not an investment, or a purchase where the customer agreed to lose their money if something went wrong, which we did not), failing to deliver a product, and doing anything at all other than providing a 100% refund is the goddamn same no matter who the company is.
An analogy it certainly is, but a shitty one. And that's my point. Yes you should be treated the same regardless of the company, but the reality is something different. My only real argument is that a lot of people on here seem to have unrealistic expectations. I wouldn't expect Terrahash to be just like Sony from the outset - they don't have the same track record. If you bought from Terrahash knowing that they were a start up company and you thought to yourself what could possibly go wrong, they'll be as safe a bet as buying from Sony, then you're a fucking idiot. Telling yourself over and over and over that this is no way to treat customers doesn't get you anywhere, even if you are right.
Yes you have every right to be pissed. Yes you deserve a refund if you so wish. I won't deny that, but I wouldn't be expecting all your dreams and desires to come true as far as Terrahash delivering as promised. And I didn't have that expectation from day one, which is why I never pre-ordered.
You bought an unknown product from an unknown source, and that is nothing more than a gamble in anyone's language. Buying from Sony is a much safer bet, and that's where the analogy breaks down.