Has anyone else sent ever Ethereum to wrong coin wallet by mistake?
I did that and since December i have opened tones of tickets which do unanswered.
About 3 weeks ago they asked me for txn which i sent and i told they would urgently help me recover my 300$ Ethereum sent to EBTC wallet instead of the Ether wallet address in the exchange
Can you give us your transaction ID and give us your ethereum wallet address...
If you send the ethereum to a wrong address its impossible to get your ethereum unless if you send it to the other altcoin..
and i think only the business owner can get the private key and that you can use to recover it via the official wallet of altcoin or where you send it..
If you still not receive any responds from their support you can try to contact it from twitter here
https://twitter.com/hitbtc?lang=en