Dear @Fabricus,

I'm truly sorry to hear your bad experience with us, I understand your frustration.
You were correct, there were an error within our Monero daemon and the money showed up by now.
I personally checked as some other customer complained about the same issue, please accept our most sincere apologies and forgive our support as he wasn't able to fully validate.

I've now added the funds to your account and some more as compensation.

Sorry again.

EDIT: We can also issue you a full refund to your wallet as per our ToS (minus the miner fee)