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We take this matter very seriously, have addressed it and took the following action:
Immediately contacted this user and resolved things directly with them.
Updated our Web App to include liquidity depth on the discover page to give a better sense of potential price slippage before any transaction is made.
Implemented a new ticketing system to improve our support response times and efficiency. This will ensure that no emails get left behind.
Initiated plans to add even more language and clarity to the transaction confirmation page with potential price slippage estimates.
Thanks for your concern and continued support!
This is such a good news! I am a strong and early supporter of Bancor and that user's letter had really worried me. It's great to see such a proactive response to a serious issue which have been raised. Now I am back into 100% full optimism about the project.