This is a conversion I have received https://etherscan.io/tx/0xeafc7e517684ce163622f4e94452e59cb57899f0c224b940d35d378b19590ba3
I did not get into my the transfer on the platform ,because the platform did not support smart contract transfers. I set up a ticket, and now I've tracked the transfer again. The money has gone out of my wallet into another portfolio that belongs to the cryptopia platform.

See the conversion https://prnt.sc/ifx47s
TxHash https://etherscan.io/tx/0xa1fb025b5876beb57c517ba11a2cf7adbd5491a7e206c49028de0bb1061a8b2e
A screen shot from within my account in cryptopia shows that the conversion is not received https://prnt.sc/ifx4ny
i sent Complaint to a Financial Dispute Resolution Service https://fdrs.org.nz/