Radio silence like this is OK once trust has been earned.  Not when you've delivered nothing to date IMHO.  Regardless, I'm sticking in here for now, as communication is difficult and everyone's new at this.

"No new information right now.  Things are still on track.  Appreciate your patience." <- That'd be fine.

Since there has been a lot discussion in the last couple of days, I would
like to reassure everyone that work is progressing well with our partners.
Unfortunately we are still unable to comment on this further.

This is as frustrating for us as it is for all of you.

We are allowed to confirm that the BTC were converted some time ago and the
board designs are in progress. We are also restructuring our product
offerings and fixing issues on the website. We appreciate these have been
live updates which are not ideal, but this is due to a technical issue this
week that is yet to be resolved.