No response from Rightbtc after sending 4 emails.....maybe i expected too much
Are you sure you're using the correct site? It's possible you could have been duped with a phishing site. The correct URL should be:
https://www.rightbtc.comI also don't feel like it's a scam, but they do seem to have a reputation for being slow:
https://www.reddit.com/r/RaiBlocks/comments/7o6evm/rightbtc_scam/Granted, those are for withdrawals, but it offers a preview of the kind of customer service they have.