currently overwhelmed, but I'll look into it, I don't have a problem with refunds if that was indeed a problem, but I do get a lot of shills that jumps on the brand wagon with batch 2 walletbit problem to request a refund for non-existing orders.
even right now, people are putting order number into that refund form for chips that does not exist, ( and in a phishing manner like consecutive order numbers, we don't use consecutive numbers for orders.)
The story of Fullsurface can easily be verified...
If he really waited such a long time for his Avalon to arrive, the very least you can do is to compensate him with a refund.