Rest of the stuff you said, I agree. We are a team of 4 people ( it'll stay that way for reasons I'll not get into for the time being.) and we will learn and grow as a team, I have no problem admitting to issue and mistakes. The only got I really got to comment on is the chinese reseller chip thing you mentioned that keeps coming up over and over. As far as I understand it, some one ordered ~2k chips from somebody in china, then a whole shit storm starts on how we have been selling chips to resellers and delaying everyone else, this simply is not true. I said before(and been ignored.) more than 50% of the chip orders originates from china. We've shipped out chips, a few hundred thousand a best so far. there is simply no resellers with volume. People keep asking for evidence on how we have NOT "sell-out" to these resellers, but where is the evidence on the fact they have chips?

Anyhow, If people think I'm trying to screw the people who ordered from 15th to the 22th of June that is just silly, and false in their assumption. Here's the new deal,

The form will extend to orders made before the 22nd, which is exatly 10 weeks. and every order after, on the date it is suppose to ship, we'll send out a email asking if a refund is desired.

While I have no problems issue refunds, compensating for delay and such, I got no patience for people complaining when their orders are not late. Not too surprisingly, the people complaining the loudest are people whose order are not late yet(so more people refund and they can get their chips earlier maybe?), and people who have no orders(standard trolls of bitcointalk).

Most people who have chip orders are much more understanding to the situation, whom are either taking refunds, or working out some sort of compensation model.