You might also want to log onto the IRC channel #mtgox on Freenode.  MagicalTux is the guy who runs MtGox.  He always shows as logged in but if you hang around long enough you'll see him talking when he's actually paying attention to it.  He is usually pretty good about addressing issues if you ask him directly.

Also, last time I was there the room was set up such that you had to register your name in order to talk on the channel, so you may want to go ahead and do that.