Cex.io is keeping my btc hostage for exactly 1 month. They asked for kyc, I've sent all documents and still no respons AFTER 1 month. so yeah.

Ticket: 485138 Userid: UP111791395

To clarify: I am not saying it is a scam because I have had previous transactions with them and they paid but they are VERY VERY VERY BAD at customer service. At this point I don't even want to sell my btc anymore I just want it returned so I can hold it so if @CEX could tell their coleagues to just return my btc and shut down my account that would be great because I sure as hell am never goin to return to your exchange after this is resolved.