Thank you for your effort, it's very reasonable you decide to go on this way

burnin,
There are a lot of frustrated customers, but remember it is not your fault. I think all of us were super excited when we saw the first bitburner coming to life. Personally I have found you to be very responsive to communications. It is a shame (but understandable) that you will not be dealing with customers directly anymore, as there are so few people who can deliver the kind of service you have delivered.
What about us endusers who wish to convert their Bitburner order to the new Bitfury devices and have the
70% trade-in applied? Should you not at least handle these yourself?
+1 to this request.
I would be hesitant to take additional distributor risk on these.