I have the same issue,

I withdraw 40 USD to my visa ( ONLY AS A TEST THANK GOD )

its been "processed" but hasn't arrived. The transaction was initiated in early January.

I submit a ticket and it gets automatically closed.

In last year I applied for a higher verification level.

I finally get a response this week "We are waiting for your answer" but I am the last one to answer the ticket. They have all my documents, extended KYC questionaire, bank statements etc and they just close the ticket without actually doing anything.

sad really