Please contact us IMMEDIATELY with your order information via contact[at]coinabul.com! The oldest orders on our books(due to PO boxes, invalid addresses, etc) are many months newer than that so your order has definitely been shipped. We need to complete an insurance claim immediately for your order, as it should have arrived long ago.

You mentioned that you've tried to reach us before about this package, if you can include any previous email correspondence so we can further trace where the communication breakdown happened internally within our customer support team that would be highly appreciated. Please also make sure you include your order number, and any tracking information you have received in your email.

Thank you, and please don't hesitate to email us with further questions about the process of filing an insurance claim for your lost shipment. My sincerest apologies, but unfortunately parcels do become lost in transit occasionally despite close integration with customs structures around the world.