I have the same problem , I bought power ledger tokens in ICO before 5 months . didnt get them yet. LOOK:

here is my ethereum address with my POWER tokens on the freewallet:
https://etherscan.io/address/0xf07b525596383d85bb0e1e800ac290f703bc5bd5

This is tx hash of the transaction: https://etherscan.io/tx/0x5779a20fbb725fef3318049e95d3c30aabde5b2e91bb8de8feb9bb26885d0ae6 when POWER was transferred to my ethereum address on freewallet.

They have now new address with POWR tokens but they dont want to transfer.