I am in the same situation. 1 month ago I transferred 1015 from my Crypto Captial account to my German bank account and never received the money 
Support doesn't reply to my emails nor do they answer the phone.
So I will now contact CEX.IO to see if they can get my money back, and also post a SCAM REPORT on this forum, to warn people:
DO NOT use Crypto Capital !!!
Support doesn't reply to my emails nor do they answer the phone.
So I will now contact CEX.IO to see if they can get my money back, and also post a SCAM REPORT on this forum, to warn people:
DO NOT use Crypto Capital !!!
What happened:
Placed withdrawal of $ 9 890 from Crypto Capital to my U. S. bank account 12/13/2017.
Received an automatic message on my email that the payment successfully withdrawn from Crypto Capital account 12/14/2017.
Balance on my Crypto Capital account is 0.00.
Money has never come to my bank account.
Scammers Profile Link: http://cryptocapital.co
Amount Scammed: $ 9 890
Payment Method: USD bank transfer
Proof of Payment: https://imgur.com/a/JZXFG
Additional Notes:
I have been trying to get in touch with them withing 2 months, no success: called them up, emailing them. It has been more than 10 weeks.
Total Crypto Capital ignoring and Cex.io has washed their hands and kicked me off to stay alone with their scammed partner
Money has never come to my bank account. Beware of Crypto Capital by Cex.io