Same issue, I have a withdrawal request of 32.85 ETH pending since > 8 Hours
https://www.etherchain.org/tx/0x1fae8f512270a9c9583f1d0b0a1f9851bc33d8415b98201601a5064f5cd58220
Most likely the reasons being Transaction Fee set < 0.00001 ETH
Another stressful situation to deal with today... I sent a ticket and wait for their answer.
https://www.etherchain.org/tx/0x1fae8f512270a9c9583f1d0b0a1f9851bc33d8415b98201601a5064f5cd58220
Most likely the reasons being Transaction Fee set < 0.00001 ETH
Another stressful situation to deal with today... I sent a ticket and wait for their answer.
It's been now 24 Hours for me, still nothing and we're talking of 32,000 USD worth of ETH
Let us assure you that the issue youre reporting will be dealt with as soon as possible. Please provide us with your ticket ID, well do the rest and report to you once our job is done.