Now TH announces a service for $6/GH in November.
In June a paid $2000 for a DX-Mini 18GHs (4x16K). That's $111,11/GH!
If a refund is not possible - every week is money lost - at least TH should accept convert my (our) order into their new service.
And because we all gave money in advance for their investment this should be the least they could do.
To be honest, i'm tired of all excuses.
When a company offers me a product they are responsible for what they are selling.
If the problems comes from their suppliers that's their problem. Ask responsability to them. It is not my fault.
That's how the commerce chain works.
Be careful and do your Due Diligence , do they have on time delivery guarantee, money back guarantee, anytime no question ask refund , do they accept credit cards or paypal and miner protection program. If they don't have the above, you may need to sued them, report to the necessary authorities to get your refund.