I had a problem with a withdrawal to dwolla waited 4 days and never heard back from my support ticket so I Pm'd MTgox_Adam and he fixed my problem in about 5 minutes and I had my money 15 minutes later. I was a bit upset that I never got a response in a official capacity though my support ticket and that I had to resort to a PM on a totally different forum to get this fixed but they did fix the problem. Give it a shot worked for me.