The user was asked to send in proof that his ID is authentic.  He couldn't fulfil our request stating that he has no camera ( or webcam or smartphone).    We won't pay out the money unless ordered by court, arbitrator or police.  This is the last  time we respond to this case. The user let the deadline we set pass and abused our support serveral times.
We follow AML laws and therefor cannot pay out funds to anonymous money launderers and criminals .