Again?
Cryptonator is not a scam. I've used it in the past and I've had no problems, as well as the vast majority of people. Do you think they are going to risk their reputation for fucking 1000 or 10000 dogecoins? That's nothing for them
There were a couple of similar posts in the past and finally OP said that got the money.
Your case must be due to some technical mistake, if you are telling the truth.