Bitmine.ch was and is the one profiting the most (by far) and thus is, has and should also bear most risk. Not customers.
Customer protection laws are quite strong here too.
http://www.coindesk.com/avalon-asic-customer-bitcoin-refunds-delivery-delays/Can't imagine why haven't they asked for their refund.
... they won't let us early investors, who provided them the cash to even start their bitcoin business, down with a complete loss.
They do not recognize this. In previous emails exchanged with them, I made clear we invested on them. Their answer was as cold/rude as it could be. "We do not sell investments, we sell products."
If buying a non existing product from a non experienced "company" based on promises is not an investment on them........