Your personal data can be processed, manually, electronically or via computer, directly by BitGrail or by third parties who, with suitable experience, technical skills, professionalism and reliability, carry out processing operations on behalf of our company; to offer a better service and guarantee maximum satisfaction of your needs, complying with the security and confidentiality of information.

The full, updated list of processors can be requested to BitGrail S.r.l., Via Pier Capponi, 89, 50132 Florence (FI), Italy.

https://bitgrail.com/privacy

Please, put the list here if some of letters has got answered, so we can ask for our account info from third party because asking Bitgrail directly may have a risk the Bomber delete or manipulate the data. Get your lawyer or legal witness then ask for how much you have in funds, so you really can claim it. Hopefully that is one of ways to do it.

Here is the terms of use. Does it free him just by say all is on the users risk?

https://bitgrail.com/terms