Regarding the project as a whole. Since Yifu is offering chip refunds now, we can go that route. But as you know, chips were only about 50-60% cost in our operation, that is all we would be able to refund everyone.
Another option is to get a refund now, and buy the Gen 2 chips in October. Yifu has announced that the Gen 2 chips will be fully compatible with Gen 1. So, we would be able to use the current boards, heat sinks, cases and most (if not all) of the components. And everyone will get about 8-10 times more hashing power for same price. (This is just an estimate, we will get more details once he releases the specs.) And we'll get another month and a half to sort out the issues with the current design. Instead of depending upon BkkCoins this time, we will hire people here to build upon and improve his design. We will open source everything we do.
Another option is to get a refund now, and buy the Gen 2 chips in October. Yifu has announced that the Gen 2 chips will be fully compatible with Gen 1. So, we would be able to use the current boards, heat sinks, cases and most (if not all) of the components. And everyone will get about 8-10 times more hashing power for same price. (This is just an estimate, we will get more details once he releases the specs.) And we'll get another month and a half to sort out the issues with the current design. Instead of depending upon BkkCoins this time, we will hire people here to build upon and improve his design. We will open source everything we do.
I vote wholeheartedly on Refunding and getting Gen 2 Chips, however you guys REALLY REALLY REALLY need to open/answer all of your lines of communication. It is unacceptable that so many emails/tickets/phone calls have gone unanswered.
I also think the open sourcing of the project is a great step to rebuilding your relationship back with the community. If this is the route that is taken, please allow for overclocking room in your design revisions.
I still have faith in you Terrahash and so do others as you can see in this thread, but you have given yourselves a black-eye with your lack of customer service. Thankfully this can be remedied easily with some effort
I can promise, we will be more open and be better with customer service this time!
Thanks for the update and glad to hear you want to be better with providing information, and responding to inquiries. However, at this point, some action would be appreciated. Perhaps a new hire dedicated to CS, like bitfury, or dedicating an hour per day to answer questions....whatever is feasible at this time of course.
Support tickets, PM's and emails going unanswered, phones disconnected or straight to a disconnected voicemail, no blog and minimal board updates, and an empty office kills confidence quite dramatically.
On top of that, the price tag, which is a down payment for a Tesla Model S, and it is easy to see why there are plenty of upset and uneasy folks.Also, regarding refunds as stated previously, do you have an estimate as to when you will reach out to those wishing to go that route? And if we were to wait 3 months for a 100% refund, a firm date would be wonderful. Thank you.
Best,
JC