I can promise, we will be more open and be better with customer service this time!
yea right.
Anyone wanna keep track how many times we will hear this line again?
Maybe they can start by answering some of the tickets which i believe noone is getting answers to?
Maybe picking up your damn phone once in a week? That be a good start. [ I noticed that before when I called it would imidaitely send me to the "this person is not available" message but now it rings for a few seconds and THEN gives the same message. Lol? Step in the right direction? They turned on their phone...]