TOKYO - JAPAN - August 5th, 2013 There are many things happening right now at Mt. Gox, so we want to give everyone a quick status update on certain issues that are important to our customers worldwide and to the Bitcoin community. Based on the the questions and feedback we have received, we are addressing three issues in this update -- site speed and security, upcoming currency integrations, and the administrative issues with depositing and withdrawing currency. We're making progress on all fronts, though of course not as fast as we want. ...
Hi J.Socal...
Thanks for the news post. I saw that as well. Hopefully, that's all it is, and things will soon be fine with them. For the first few weeks after I made my withdraw request, I was also hoping that was the case. But now that I'm past the 1 month mark, quickly approaching the 6 week mark, I'm forced to wonder just how much 'benefit of the doubt' do you give someone? Even if they had to switch everything over to manual... with the large transaction fees both trading from currency to BTC, and BTC to currency, and the fees they have on making a withdraw, I would think that a month is more than enough time to hire on additional staff to do the manual withdraw data entry. Plus with them no longer answering customer service requests in regards to withdraws at all, I think most would admit that is looking a bit suspicious.
With that being said, I also have to admit that I am rather new to the whole BitCoin market and exchange thing. Perhaps it is normal for people to expect to wait several months before they get their money when making withdraw requests.