I guess this is the world we live in. My team has been working 14 hour days trying to test and ship hardware to customers while also growing the mining operations. I have been totally transparent in what is going on here as well as my plans and approach to dealing with challenges on multiple levels, while keeping it fair to the customers & investors.
In all other retail businesses, if a backordered situation exists, you will just wait. I have taken steps to set aside hardware that will run on the behalf of customers in order to reduce their pain of waiting. Of course I'm not running PPS at 7%, that's ridiculous. Its PPLNS @ 3%. If you have a problem with the pool fee, then let us know what your pool is and we'll make sure you get the 1 - 2% more coin. If you want your share of NMC mined - whatever, send me an address.
@Dave : +1 for professionalism. Thanks for the update. please keep us posted as to when we can expect the starter kits. and will it be with v1 M board or v2.0 m-board. And am completely satisfied with PPLNS @ btcguild. I have few hashing power pointed to btcguild and am earning more than PPS at some point (on an avg).
I have a few outstanding orders of starter kits yet to be shipped and all are in the range of 13X and 14X. For some reason i feel that the people who are complaining are the ones who have their order numbers in the end or for OCT delivery.
The hardware that was supposed to be in your hand is already mining for you (without any cost of power / electricity). what more can you ask? If you were so concerned of ROI, why did you order so late? And you must have known by now that mining is no longer a ROI game.
I guess, even now you can ask for a refund and other people will be more than happy to fill in for you.