According to Josh (Inaba), only 1% of their customers are angry or irate.
Considering you were swamped by requests...can we now assume this 1% has doubled or trippled?
lol, I have replied to at LEAST 60 messages.
60 x 100 = 6000
Assuming there are at least 20,000 customers....you are still well within his assertions. (not including everyone with previous refunds to this day)
Anyway,
=====================
I thought this might be helpful to you, but you should create a template where people can plug in the relevant information that you'll need. It should help you read through their messages alot quicker and respond quicker.
(Please keep tabs on how many messages are roughly coming in each day. I want to know (as does the community) how many 1%'s you can possibly respond to. (or for that matter...how many are seeking refunds.)
Donate to this guy folks, he is helping you get your cash back out of a sinkhole. He deserves at least a 1% donation for your recovered funds. Without him you would be squarely at -100%.