Hi,

a lot of people running into the same problems.

I have started several threads on reddit:

https://www.reddit.com/r/CryptoCurrency/comments/8150er/kucoin_fools_customers_making_them_believe_funds/
https://www.reddit.com/r/ethereum/comments/813x55/why_are_exchanges_so_uncooperative_about_stuck/
https://www.reddit.com/r/kucoin/comments/7qleh2/sent_the_wrong_key_to_kucoin_fucked_forever/

People should be aware of this.

And Kucoin is very very uncooperative.
Addressed here: https://de.scribd.com/document/372704466/Communication-Between-Support-and-Me-Lies-and-Wrong-Facts-Shows-Support-Staff-Which-is-Instructed-to-Fool-Customers