Still not working.  It only shows me system and network.  Under version, it only shows miner type 17.  Everything else is spinning discs.  I have no idea what else to do.  Thank you for the suggestion.

In telnet, I tried what the tech did and got the same result as he did.  he ran fw_printenc rootfs_flag.  It came back flagb and he tried to set flag a and it says bad crc, using default environment.  Whatever that means.