Space Casino accused me of having some kind of relation to the game provider Betsoft Gaming. They said that I as a player, together with the gaming provider, commited some kind of fraud against Space Casino and therefore they closed my account.
I have never heard such a ridiculous accusation and of course I have no connection at all to Betsoft.
I have no idea how a player can cheat a casino game, as the game runs on the gaming server of the software provider?
They probably mean that Betsoft have some connected players and when their bets are coming in to their gaming server, they manipulate the result of the games live on their gaming server? Or Betsoft switches to a faked casino program when they see that one of their players has started to play?
Or does space.casino accuse Betsoft of using a Real Time Gaming feature?
I am not entirely sure myself what they really mean, but I think they are suggesting that I have worked together with Betsoft and manipulated the results.
They only responded once to my Askgamblers complaint and this is what they said:
On numerous facts we have established a relationship between several players and the gaming provider Betsoft Gaming. Since this is not an isolated case, it can't be a coincidence. For these reasons your game in the casino is recognized as fraudulent. So we have a serious reason not to trust this gaming provider, which led to a complete shutdown of their games from our casino! You will not be dedicated on details of this case.
I am sure you understand what is going on and we are extremely negative attitude to any fraudulent activity in our casino, don't think that the obvious coincidences will remain unnoticed and you can cheat casino.
They are talking like I already know everything and that it is obvious that I have cheated the casino. This is of course not true. I'm just a normal player and I have never had any kind of connection with Betsoft. I have no idea who those other players are, or what I have done to be a part of this.
And as far as I know, most other Direx N.V casinos still have Betsoft games available, so I don't know why Space casino has such a big problem with them.
How did the casino get cheated? What did I do to be a part of it? And if the games originality can be verified, then how is it even possible to cheat?
It would be great if Space casino could answer those questions.