Hi,
i would say to all... everything's ok! Issue solved.
I wish to thanks to David and Lite. All my funds are in my new account.
I never doubted the seriousness of FJ.
Single snag when they answered me online that there was no account with the email provided... :O but everything quickly resolved.
Good to know that all your issue had been resolved, David, as usual did a great work resolving issues.
Theres no doubt on that thing which Fortunejack wont really be here as of these days if they dont have the capability on resolving issues towards into its users and providing good service to its players.This is why im glad to be part of the team which promote this site.
I believe the problem just need a proper communication, and with David around, there is no doubt the problem will be solved in a short period of time as long as the withdrawal does not violates any rules and regulation of FJ.
There are 3 ways on how to contact or to address the problem. #1 direct support from site #2 ask in thread and signature members will either follow up David (community manager) or might have the idea or knowledge to help directly. #3 Direct DM with David(Bct account or Discord). Speaking with his performance hes always been nice and approachable as long you havent done something wrong or illegal in the site and can show valid proofs then theres nothing to worry about.