Give it a time I guess, their project is new and I never heard about them compared to shapeshift which is somewhat have established their reputation. One of the member had pointed that their website is only registered a few days, a scam maybe but let's give it a time.

@OP are you just sticking as an Exchange site or are you planning to have an API's for eccommerce site's just like shapeshift, paybear, and bitpay?