humm, I do not know if it's the same site, if is the same site... they have a bad reputation, you can see here:
Found this on Reddit. No idea if this is the correct category but apparently FreeWallet.org is redirecting everyone's payments to their own personal wallet.
https://etherscan.io/address/0x11b85b4e2fadaebe04a251377aa35b9be3c785f0So far
$8 million stolen.
They also have a Bitcoin, Dash and Monero wallet. Their website seems to be professionally done so it seems many people are affected. If you use this wallet, immediately withdraw any funds.
Here is my whole discussion with freewallet and changelly.
Freewallet in app chat:

Changelly emails:

I wanted to launch a smart transaction, but it was stuck and they still have not recovered my ~0,12 bitcoin for more than two months.
I was patient and understanding, because i know their is a lot of issues with blockchain transactions and it is in their terms of use:
"The time frame for retrieving specific transactions is set at Freewallet's discretion; However, refunds will be processed within 60 days upon submitting your request for them."
But now I really need my money.
If anyone can help me then my ethereum and bitcoin cold storage addresses read below:
Ethereum: 0x00F86aec28a46F4366C2803805dF5c86ECA5347D
Bitcoin: 1H4efiGqtvTSbfUt3vYUpxHiPcwZ8euNF