I opened a ticket for that too, and they blamed a website mistake thats supposedly fixed. Dont know if it is, but you can do what I did; look up the SEPA address that corresponds to that card. Use that as withdraw address, see the documentation of the card.
Mine starts with PL20. Works fine that way, and the visa card is credited instantly when the withdrawl is processed (once per day), so they use the same bank I guess.