This line tells you everything you need to know about C-Cex, their attitude, their customer service, their arrogance. After the mistake with XVG, THEY did.

Personally I believe, that there's no such exchange, that could possibly lose, every back-up of wallet and private keys.
I also think, that's why he created the  XVGCT, to make us sell our XVG, so he can keep them himself. He's actions has shown, that he has done this before.

I also wonder, why Bitcointalk let's this continue after all these years and scams this exchange has done before? This exchange is a shame for all crypto community. Without Bitcointalk, I wouldn't have used this exchange in a first place. I thought having own page in such a notable forum, would mean something to it's operator's too.