Here we try to explain XVG situation better.

We already posted official statement about it here: https://bitcointalk.org/index.php?topic=418700.msg30655080#msg30655080
But here is how we are working out this very bad for us and our customers situation:

Due to technical glitch we lost all XVG (including those in backup wallet) which we had on our user balances. This is very unfortunate and rare situation but here how we are working this out:
1. We created XVGCT token which you can trade but can't withdraw. All users who had XBG on their balance now have same XVGCT.
2. We buy XVGCT with BTC every week (or more frequently) at market price.
3. Everybody are welcome to sell their XVGCT here: https://c-cex.com/?p=xvgct-btc

This method will help our customers to get their refund partially but faster if they set sell orders below XVG sell price. For those who can wait - they can set XVGCT sell orders at the BTC price equal to XVG price - and we will buy it in time.

Here are all related tweets:

https://twitter.com/CryptoCurrEncyX/status/965881875721080832

Refunds happened:
https://twitter.com/CryptoCurrEncyX/status/966540855015124992
https://twitter.com/CryptoCurrEncyX/status/969440786654941184

This is best possible solution we can provide. We can't refund XVG because we don't have them anymore. So our best option is to buy your XVG with BTC.