Apparently they don't engage with the forums because they are too full of trolls. I did point out that it seems odd that a company in the bitcoin space would not wish to engage their their customer community.
i'm pretty sure forum members (educated buyers) are not their target audience
While several forum members are educated buyers, there are certainly a lot of trolls and bullies on this forum. the signal to noise ratio is very low.
the criticism's and questions i've seen, regarding cointerra, have been perfectly reasonable, justified and some would be hard to defend. i don't blame them for being scared to address them here but they should, particularly in threads they start themselves.
i give them credit for actually fixing, or at least attempting to fix some of the concerns raised here, even if they don't address them on the forum. you can see they are sort of trying, which is more than some other vendors.
lowering their prices by 38% since the time of launch is a step in the right direction and an acknowledgement that they were massively overpriced at launch, but december orders still are and they really need to do something to help out people like this poor fellow:
WTF...the price is less than half the December batch? You guys had better ship all those December orders on December 1st or there are going to be some seriously pissed off people.
+1!
I have ordered 5x2TH/s for $70.000
And now I get get 10x2TH/s for the same, but I must
need to wait one month more?
Thats really not fair! I will try to upgrade my order to 10x2TH/s
what cointerra did was similar to avalon's waiting to announce bulk chip sales until a few days after an overpriced batch 3 sale completed. pretty harsh treatment for the first customers willing to take a chance on you, imho