This site is working on a scammy fame. I tested with some small amount of BTC and this is what happened. Before I tell, I must add, that they are in PDT, whilest I live in CET:
I was purchasing small amount on 11pm CET on Sept 11th and got a message by "Tony Coindaddy" 1 hour later, confirming my order and saying "Since we're not in the business hours anymore, you will receive your order tomorrow because no one is in the office right now.". It was about Wednesday 4 pm PDT, so what. I was waiting whole Sept 12, without receiving neither my Coins nor further notice.
I was fed up waiting by Sept 13th at 1pm CET, what is about 5am PDT. So I sent a friendly reminder, that was surprisingly answered within 20 minutes, but telling a lot of sorry about deferrage, asking for scans of Passport or likewise documents. I am fine with such securities, but in this case I was not able to follow this inquiry. Therefore I decided to cancel the order, so they just send back the money to my paypal account. This message was sent 6 am PDT, so there was one business day left for processing. But neither money back nor further notice was sent on friday.
I will go back to bitstamp now. It takes 2 business days to have my money there, so this is absolutly faster.
I suspect coindaddy is not aware of QoS. My respect to Tony who is answering mails very quickly outside business hours, but during business hours, when Tony is out of office, they seem to twiddle thumbs. Very disappointing.
Below I am disclosing Tonys second answer to help others to have a better picture...
Regards
Hello,
We have all our coins now, so we are ready to send them to you.
Before we can do that though, we need a scanned copy of your passport or Identity Card, front and back page.
We had several cases of fraud in the last couple of days, so we are now creating higher security standards.
We work closely together with paypal (our account will never be frozen by them, it is very trusted), and I have just called them - they said that passports are the safest way as well. By having the customers send their scanned ID's, we and paypal can be sure that you are a real, honest customer. The Data on your passport must match the data on the PayPal account.
We have over 100 customers every day so these security measures are very important.
Of course, your data will be treated as strictly confidential.
If you become a loyal customer, it is possible to get discounts of 5 to 12% if you buy regularly.
Sorry for the inconvenience, hope you understand.
Have a great day,
Team Coin Daddy