Contact support, they are better equipped to help you out as opposed to here on forums (even though that's the knee-jerk reaction for pretty much all crypto players)
Sure, I can definitely contact support. I only posted here first because it seems DarkStar_ posted about another withdrawal issue here on the forums not too long ago and you were kind enough to help DarkStar_ out with it and respond to his/her concerns, so I figured I'd do the same here.