I totally agree.
Without saying that Cryptopia is excused (on the contrary, they are too slow), people probably don't realize that

a) Cryptopia grew exponentially and since the market turned from a hyper bullish to a hyper bearish very fast, this made it very difficult to invest into buying new equipment, hire and train new personnel, expand their offices etc. In remote countries such as New Zealand, where rents and salaries are quite high, this is even more difficult.

b) Cryptopia has more significant issues to deal with; their bank pulled the plug from their NZDT token, causing many problems.