So how to access the wallet... so even though it was told go to 14JW... it went to bc1q... but part of it was left over? The wallet it was sent to was also not segwit enable(is that make sense?), so how does that impact the situation?
Is difficult to say without knowing the exact details.
So did you make the transaction yourself? Using which wallet?
It wasn't mine, I was assisting a customer...and something went terribly wrong. I think he was hacked internally from his source website.