Today I made a Profit take order including a conditional close with stop loss order for ZEC/EUR and it was not triggered despite the price going way below
Can somebody advise the reasons ?
Hi anatol1987. I'm sorry to hear about that. Could you please open a ticket
here and escalate that ticket using
this form? Please describe in as much detail as possible what had happened. Thank you for letting us know about this.
We have been having a
lot of issues with fake Twitter accounts attempting to scam our clients by asking them to send ETH to an address and they'll be rewarded with double, 10 times or whatever it may be. If you see a Kraken handle that is offering a promotion like this
do not send them any ETH and report them. It's not us.
Edit: You may have noticed that our @krakensupport handle was disabled. It is now active again but we no longer have any followers. Please make sure to follow
@krakensupport again.
Our @Krakenfx handle is also still active as well as our Bitcointalk and Reddit accounts. Please reach out on here if you need anything.