Post
Topic
Board 한국어 (Korean)
Re: xrp deposit to Bithumb from Kraken missing
by
Kraken-Septimus
on 06/03/2018, 18:27:11 UTC

Kraken_Septimus. I also didnt get my 6443 XRP to bithumb. it's about a few hours already. My transfer from Bithumb which happened simultaneously worked just fine and i got the deposit within 2 minutes.

I do not want to wait 3 months for my money. Please do not blame me or others for not having entered deposit tag. That is insulting. Please restore the XRP back to my account immediately. I already submitted a ticket just now.  You need to warn all your users not to transfer XRP to Bithumb. I cannot believe you guys have not fixed this issue after all these months.

Check my transaction here https://xrpcharts.ripple.com/#/transactions/48F24E8A9C6467567A173AC2E0E6C72019B9262B9EA46275CB4E00E520717796


Hi teslako. As previously stated to other clients here, this is not a Kraken issue. If you did not include a destination tag then you will need to contact Bithumb support. If you did include a tag and they did not credit the funds to your account, you will also need to contact Bithumb support. Ripple is a cryptocurrency and is irreversible. Since your funds have already been sent successfully, you will need to contact Bithumb support no matter what the scenario.

Ultimately, the decision to send the funds was yours, and we have no reason to warn you not to send them.

Thanks for understanding.