Something does not add up.

2FA enabled? This sounds like someone with physical access did it. As in, you were logged in and they snuck on and took them while you walked away or whatnot.

But I want to talk about 'fair'. This is the epitome of fair. You're responsible for your security. Just like everyone else. If your wallet was stolen then this is a repercussion of your actions, no one else.

If that is somehow unfair then you're asking for special treatment.