i guess all you gotta do for now is to learn how to move on because your coins wont be refunded anymore. many users including me were also scammed by yobit back on the days when im still verry active trading on their site but ever since ive expereinced such problems regarding on their costumer support i know that there was something fishy going on. so i decided to quit eventually and i now ive been using a diffent platform in order to do trades.